Prices, credits, payment and cancellation

Updated: 8 September 2026 · version 2026-09-09-v16

How EMSYO is paid for

The EMSYO account is free. Actions with a variable external-provider cost are locked until the user has a subscription, one-time pass or enough purchased credits. The live interpreter is an active paid action: starting it reserves 35 credits for one session of up to 5 minutes, and once the provider session is created successfully the full block is settled even if the session is stopped early. LIVE voice is an active paid action: starting it reserves 10 credits for one session of up to 5 minutes, and once the connection is created the full block is settled even if the session is stopped early. EMSYO makes no unlimited-use promise.

Free

Free includes the account, settings, help and legal information, visibility of locked features, on-device camera preview/flip and presence, local coordinates, tuner, approximate noise meter, and local voice recording/download. It includes no AI or new cloud upload.

Auto-renewing subscriptions

Standard: €14.99/month or €149/year and 300 credits monthly; Plus: €24.99/month or €249/year and 750 monthly; Max: €39.99/month or €399/year and 1,200 monthly. Annual-plan credits are also allocated monthly and do not roll over.

Planmonthlyyearlycredits / monthcloud
standard€14.99€149.003001 GiB
plus€24.99€249.007505 GiB
max€39.99€399.00120015 GiB

One-time passes

1 day costs €2.99, lasts 24 hours and includes 50 credits. 7 days costs €7.99, lasts 168 hours and includes 180 credits. Time starts on payment confirmation. Passes are not subscriptions, do not renew and unused pass credits end with the pass. A pass cannot be bought during an active subscription; while a pass is active, neither another pass nor a subscription can be bought.

Purchased credits

100 cost €4.99, 300 cost €11.99 and 800 cost €24.99. One-time payment. They do not expire while the account exists, cannot be transferred, have no cash value and can unlock paid actions for Free accounts.

Credit order and exact action cost

AI text 1; vision or image attachment 3; recorded-audio transcription 1/started minute; voice 3/started 200 characters; web 2; places/route 8; research 20; document 20 each (max. 4 MiB, max. 2/request); AI image 11; AI edit 20; 4/8/12-second 720p video 50/100/150; music 2; recorder translation 2/request up to 4,096 characters. Live interpreter 35 per session up to 5 minutes: reserved before start; once the provider session is created the full block is settled even if stopped early, and a failure before provider dispatch releases the reservation. LIVE voice is 10 credits per session of up to 5 minutes: reserved before start and settled in full once the connection is created, even if stopped early.

AR characters, games and stories

Emsyo, Bim the dwarf, Vexo the alien and Kiki the ninja squirrel can share one scene. Catalogue content and scene controls have separate pricing from AI, transcription and voice.

AR actionCredits
Summoning, animations and direct scene edits

Ready-made characters and 3D objects, supported direct commands and scene storage.

0
Bim’s jokes and three game modes, including voice

Bim’s prepared jokes, Bim’s tavern, Roast me and Treasure quest always include text and full prepared voice for 0 credits, including the first recording. This includes Free. Guests have jokes, the tavern, quests and roast levels 1–3 without using voice trials. Level 4 contains strong swearing and is free after signing in to a registered account and acknowledging 18+ and the warning; its voice is not shared in Shared AR.

0
Bim’s tavern · Roast me · Tell a joke

Prepared modes: tavern games with dice, bluffing and spotting a lie; a voluntary roast with four intensity levels; jokes from a curated collection by category. Text and full prepared voice: 0 credits, including Free. Guests can use the tavern, jokes and roast levels 1–3. Level 4 contains strong swearing and is free only after signing in to a registered account and acknowledging 18+ and the warning.

0
Shared AR and multiplayer

Joining a room, prepared quizzes and logic puzzles, guessing between players and listening to shared character audio cost 0 credits, including Free and guests. Your own AI requests, microphone transcription and paid voice creation keep their normal prices; listeners do not pay for another synthesis. Bim's prepared content remains free.

0
Vexo’s quiz and logic puzzles

Catalogue text and answers entered with buttons or typing.

0
Kiki’s stories, adventures, riddles and games

Catalogue text, choices, hints and saved progress; voice costs extra.

0
You guess · Vexo guesses

Starting or advancing to a new round, giving up and steps resolved without AI cost 0 cr. Up to 20 turns per round.

4 / AI turn
AI conversation, scene composition or character reactions

A shared text reaction is one AI request. Additional requested paid tools are charged separately.

1 / reply
Surroundings frame analysis

Only for an environment question with analysis enabled and a frame sent. A normal AI reply with a frame totals 4 cr.

+3 / frame
Talk — microphone transcription

Applies even to otherwise free commands or games. Typing and buttons require no transcription.

1 / started recording minute
Play saved audio for prepared content

Bim’s prepared jokes, Bim’s tavern, Roast me and Treasure quest always include text and full prepared voice for 0 credits, including the first recording. This includes Free. Guests have jokes, the tavern, quests and roast levels 1–3 without using voice trials. Level 4 contains strong swearing and is free after signing in to a registered account and acknowledging 18+ and the warning; its voice is not shared in Shared AR. For other content, saved recordings play for 0 credits. New audio is generated with sound enabled or when you press Play at the displayed price. Only missing parts are charged; microphone transcription is billed separately at the listed rate.

0
New voice recording for other content

Optional reading includes spaces and punctuation. Each speaker and each part of a long text rounds separately.

3 cr. / started 200 new characters

Bim’s prepared jokes, Bim’s tavern, Roast me and Treasure quest always include text and full prepared voice for 0 credits, including the first recording. This includes Free. Guests have jokes, the tavern, quests and roast levels 1–3 without using voice trials. Level 4 contains strong swearing and is free after signing in to a registered account and acknowledging 18+ and the warning; its voice is not shared in Shared AR. Try AR without registration. Bim’s tavern, jokes and roast levels 1–3, prepared Kiki activities, Vexo quizzes and logic puzzles, joke text and direct scene controls have no two-attempt limit. Guests get two free attempts each for AR AI chat/scene creation/shared reactions (one shared pair), camera analysis, microphone transcription, speech output and each of Vexo's two AI guessing modes. AR attempts are separate from the main chat, bound to the anonymous identity and browser identifier, and subject to shared daily trial capacity. Other new voice previews are up to 200 characters and recordings up to 20 seconds. Guest progress may become inaccessible after losing the session or clearing browser data; it is not a guaranteed backup across devices.

Bim’s prepared jokes, Bim’s tavern, Roast me and Treasure quest always include text and full prepared voice for 0 credits, including the first recording. This includes Free. Guests have jokes, the tavern, quests and roast levels 1–3 without using voice trials. Level 4 contains strong swearing and is free after signing in to a registered account and acknowledging 18+ and the warning; its voice is not shared in Shared AR. For other content, saved recordings play for 0 credits. New audio is generated with sound enabled or when you press Play at the displayed price. Only missing parts are charged; microphone transcription is billed separately at the listed rate. Prepared game and story text is free. For other content, each new audio part and speaker rounds separately. Playback shows the voice price; when the lookup is unavailable, it shows the maximum. Recordings of Bim jokes and three game modes, Kiki activities and Vexo quizzes and logic riddles are stored on the server and reused across users for the same text, language and voice. Even saved roast level 4 audio requires a registered account with 18+ and warning acknowledgement; this content is not sent to Shared AR. Ordinary AI conversation is excluded from this shared collection. Other guest voice previews follow the trial rules. New audio rate for other content: 3 cr. / started 200 new characters.

The AR camera preview itself has no per-minute credit fee. Paid AI, analysis, transcription and voice have no additional daily product cap: sufficient credits are required. Limits on individual requests, sessions, request bursts, free trials and cloud storage still apply.

Longer text or a story is read in parts. The finished text shows its playback price; interrupting stops further parts being requested and you can resume from the saved position in this browser tab. Parts already sent may be charged. Audio of ordinary AI replies retained in this tab’s memory replays for 0 cr.; reloading may require new paid generation.

Five-minute LIVE voice and interpreter sessions are separate modes, not a time limit on normal story reading. AR requires a compatible browser and camera permission; voice input also needs the microphone. Watch your surroundings and use it in a safe place.

Rooms have no fixed player seat limit. A phone displays up to 12 other people's characters at once; availability and smoothness depend on the device and connection. Nearby room discovery is optional and uses approximate location. Invite codes work without location.

Credits and technical safeguards

Each camera or image analysis costs 3 credits. With enough credits you can continue without a daily analysis cap; a burst of requests may require a brief pause.

Paid actions require enough credits for the complete action and have no additional daily product cap. This applies to subscriptions, passes and purchased credits. A technical safeguard allows at most 60 new paid operations within a rolling 60-second window; if reached, wait briefly before trying again. Individual request limits, session duration and provider availability still apply. Free-trial and cloud-storage rules remain unchanged.

Current exact offer table.

Cloud storage

Free has 0 uploads; Standard/pass 1 GiB, Plus 5 GiB and Max 15 GiB only while paid access is active. A credit pack permits 1 GiB for 30 days from purchase and only while a purchased credit remains; credits do not expire while the account exists. The exact authorized final in-flight result may save. After upload loss, read/download/delete lasts exactly 30 days; eligible new access before the deadline postpones permanent deletion. Media is served by an EMSYO proxy with a random five-minute token, never a Storage link in the browser; each GET/Range charges the full object size. Daily caps: Standard/pass/credits 200 MiB/50 requests, Plus 512 MiB/150, Max 1 GiB/300. File caps: Standard/pass/credits 500, Plus 2,500, Max 7,500. Access fails closed; owned-file deletion remains.

Renewal and plan changes

Subscriptions are charged in advance and renew until stopped. A plan or interval change is scheduled for the end of the already-paid period, with no extra interim charge. Settings shows the target plan and effective date.

A price change is not retrospective. Material future changes are communicated in advance and statutory termination rights remain.

Stop renewal

Renewal can be stopped or resumed in Settings. Stopping prevents future charges; access normally continues to paid period end. Payment methods and receipts are available through the Stripe portal.

Order and payment

Selection is not payment. Before confirmation we show the exact option, price, credits, duration/renewal and contract documents. The displayed EUR price is the final amount charged by EMSYO and includes any legally applicable tax. The contract forms after an order with an obligation to pay and successful Stripe payment. EMSYO does not receive the full card number; the issuer may separately charge its own fee or conversion rate.

Immediate supply and withdrawal

If you expressly request service during the 14-day withdrawal period, a proportionate amount for service actually supplied may be payable on withdrawal. For a service, the right may end only after full performance with prior express consent and acknowledgement. Online digital content has separate statutory requirements, including consent, acknowledgement and confirmation. Merely adding credits or activating a pass does not automatically end the right. Statutory remedies for faulty or missing supply remain unaffected. Withdrawal form.

Statutory rights for faulty or missing supply—including repair, reduction, termination or refund—are not restricted.